Help Center

FAQ

SHIPPING AND TRACKING

DO YOU SHIP TO MY COUNTRY AND HOW MUCH DOES IT COST?

HOW LONG DOES THE SHIPPING TAKE?

WHERE CAN I TRACK MY ORDER?

MY TRACKING DOESN’T WORK, WHAT CAN WE DO?

WHAT DOES THE STATUS OF TRACKING “FAILED DELIVERY ATTEMPT” MEAN?

WHY DID I RECEIVE ONLY A PART OF MY ORDER?

REFUNDS AND EXCHANGES

I WANT TO CANCEL MY ORDER, WHAT CAN I DO?

CAN I RETURN ITEMS BOUGHT ON SALE?

I RECEIVED INCOMPLETE ORDER, WHAT TO DO?

I RECEIVED THE ORDER, BUT IT CAME DAMAGED!

THE TRACKING SAYS “DELIVERED” BUT I NEVER RECEIVED MY ORDER, WHAT SHOULD I DO?

OTHER INQUIRIES

I CAN’T/FORGOT TO APPLY MY DISCOUNT CODE.

CAN I GET A DISCOUNT IF I PLACE A BIG ORDER?

I SENT YOU AN INQUIRY VIA FACEBOOK AND INSTAGRAM BUT NO ONE RESPONDED.

HOW CAN I GET IN TOUCH WITH YOU?