Seller Guarantees


Our policy lasts 15 days. If 15 days have gone by since you have received your item according to your tracking number, unfortunately we can’t offer you a refund or exchange. You must reach out with an inquiry within this time window to be eligible for a return or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Partial Refund & Store Credit
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item returned to sender without being delivered. Shipping costs will be deducted from your refund total. We can only process the refunds once the returned order has been received by our warehouses.
- Misinterpretation of product listing despite clear indications for regular priced items

Not Refundable
- Gift cards
- Discounted items
- Any item purchased with promotional codes